TICO is a not-for-profit corporation wholly financed by Ontario-registered travel agencies and wholesalers through bi-annual registration fees. The Travel Industry Compensation Fund is funded entirely by Ontario travel industry registrants through contributions based on sales revenue.
TICO's mission is straightforward: to promote a fair and informed marketplace where consumers can be confident in their travel purchases. Its mandate is to support MCCR's mission of maintaining a fair, safe and informed marketplace as it relates to Ontario's Travel Industry Act. This is accomplished through developing high standards and more efficient, effective and relevant regulatory mechanisms in:
Consumer protection
Consumer education and awareness
Registration, inspection and discipline of registrants
Investigating and assisting with the resolution of disputes between consumers and registrants
TICO's planned future programs will support this mandate by:
Promoting fair and ethical competition in the industry
Supporting a Code of Ethics
Maintaining and enforcing consumer compensation programs
Promoting an expected level of education as a criterion for registration
Encouraging legislative and regulatory amendments aimed at industry professionalism and consumer confidence